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A business plan needs another look when the conditions that made it work have changed.
In March 2020, our one remaining cruise ship stopped operating. It ended...
Author: thissideup
Sometimes the win is finally seeing what needs to change.
One cold winter day, I sat beside a fire in my mentor’s home outside Anchorage, trying to figure out...
When you’re growing fast, the customer who’s waiting to hear back from you is the first one you lose, so we gave everyone one number to...
I’m guessing you don’t update them as often as you should, and technology isn’t waiting for you to catch up.
A while back, when I flew back...
Good service keeps your customers. Delight is what makes them come back and bring their friends.
I was on an Alaska Airlines flight not long ago, the same...
The market never sends you a memo before it changes, so the owners who come out ahead are the ones who were already paying attention.
In March 2020, the last...
When the FAA grounded our plane, we didn’t get a warning. We Got a Choice.
The phone rang in our Anchorage office, and by the time John hung up, we knew...
The summer we staked everything on one DC-8, I found out the real answer — and it wasn’t magic.
It was 1990, and the scheduled airline flying nonstop...
Here’s the one sentence I gave a new hire instead of training, and everything it taught me about what delegation actually requires.
Back in the early...
It isn’t a productivity app, and it isn’t a perfect system. It’s ten minutes on Sunday and ten minutes every morning, deciding what actually earns...
Why we built a bonus system where our whole Ohana shared the risk, and the reward, of building Hawaiian Vacations.
At Hawaiian Vacations, we didn’t hand...
We didn’t just take a vacation from Hawaiian Vacations. We moved our whole life hundreds of miles away and found out our business didn’t need us in...